Legal
Cancellation Policy
What to do if you need to cancel or reschedule a booking.
Last updated: June 2026
Cancelling or rescheduling
We understand plans change. To cancel or reschedule your booking, please contact us as early as possible so we can offer your slot to another client.
Notice periods and fees
| Notice given | Fee |
|---|---|
| More than 48 hours before service | No fee |
| 24 to 48 hours before service | 50% of quoted service price |
| Less than 24 hours before service | 100% of quoted service price |
| No access at time of service | 100% of quoted service price |
Rescheduling
Rescheduling with more than 48 hours notice is always free. We will do our best to accommodate a new time that works for you, subject to availability.
Exceptions
We waive cancellation fees in cases of genuine emergency (illness, family emergency or circumstances outside your control). Please contact us as soon as possible and we will work with you to find a solution.
How to cancel
Contact us by phone or through the contact form at /contact. Please have your booking reference or the service date and address ready.